Living Social Complaint
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Living Social is a scam
I purchased 4 vouchers for The Laugh Factory in Feb 2016. The promotional value expired on June 12, 2016, but it clearly states the Paid Value ($10) Expires February 13, 2021. I called to make reservations this morning and the company is out of business. I finally located a contact number for Living Social , "If you're unable to use the voucher outside of this period due to merchant contact issues, please let us know by calling us at 202-400-2100. We're happy to help". After waiting on hold for 15 minutes was connected with a representative who told me that the refund policy is that they will only refund purchase price if the company goes out of business during the promotional period. She even told me he company was all over in California and was not out of business. Really, I should travel from Phoenix to use these vouchers? She refused to get me to a supervisor who could review this issue, and continued to argue with me that they can only honor what is in writing. I told her I wanted a credit for the paid value, and she stated that the paid value is only good with the merchant. The voucher does not say that. So much for honoring what is in writing. Finally spoke with Pierre, a Lead Supervisor, who said even though I purchased this from Living Social they don' have the money. I would advise to be careful about purchasing from this company who clearly only honors the things in writing that benefits the company.
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